You’ve already made big changes, like switching to digital practice management software.
Switching from paper-based systems to digital platforms may have been caused by the need to improve workflow efficiency or the COVID-19 pandemic, which caused many healthcare providers to reconsider their accessibility to important data. Regardless of what led you to your decision, technology now plays an essential role in practice management.
Yet, it still has downsides. If you went digital to be more efficient, your reliance on multiple systems could be hurting — more than helping — you.
Let’s face it: Your attempts to run your practice with patchwork technology aren’t working. Here’s why one seamlessly integrated system can blend your practice’s workflows and improve how you deliver care.
Challenges with Disconnected Practice Management Solutions
If your practice is relying on multiple practice management systems to paint a complete picture of patient care, you know how frustrating it can be. Learning and navigating multiple platforms inevitably leads to inefficiencies and breakdowns in communication.
Here’s why.
Time Consuming Tasks and Inefficiencies
A digital practice management solution touches nearly every area of your office. Admin involves securely storing patient information, processing payments, delegating tasks to staff, and much more. With all this in mind, juggling multiple practice management systems can drain admin time, or worse, add extra layers of complication to already time-consuming tasks.
Streamlining your admin tasks to a single practice management solution is the seamless way to improve your practice’s workflow. You will have more time to focus on delivering excellent patient care — instead of checking off admin boxes and navigating disconnected systems.
Risk of Errors and Data Breaches
Using multiple practice management systems leaves the door open for mistakes, incomplete processes, and even bad actors. Securing your data is not only the right move for your practice, it’s essential to protect your patients’ private medical information.
Data mistakes are costly: A tier 1 HIPAA fine, in which the organization was unaware of patient information being exposed, can be as much as $50,000. Such a significant loss doesn’t just damage your finances — it damages your reputation, too.
This is particularly noteworthy given that data leakages contribute significantly to healthcare data leakage. Moreover, mistakes can be nearly impossible to fix if they’re spread across different programs.
Benefits Of Integrated Practice Management Software
Digital record keeping is a major improvement beyond paper charts — most healthcare practices say it helps reduce costs, improves documentation, reduces errors, and cuts down on administrative burden. Using an all-in-one practice management solution streamlines workflow even further.
1. One Platform Saves Time
Your time — and your patients’ time — is valuable. When your practice is able to stay on schedule, your visits are more productive, and you have time to schedule more appointments. And with more visits, higher revenue and practice growth become realities.
- Fewer interruptions. A single platform translates to seamless coordination, organizing workflows into one place, eliminating interruptions and allowing quicker access to information.
- No program-hopping. Since you’re not juggling various programs (and potentially crashing them and waiting for them to restart), you’re providing faster and more thorough care.
- Easier integrations. All-in-platforms allow for integrations with the services you use most. For example, PracticeQ can be integrated with Office Ally and TriZetto for seamless claims submission and ERA retrieval.
2. Reduce Mistakes and Double Data Entry
Besides saving much-needed time in your practice, your team will appreciate having a unified, reliable system.
- Only one system to learn. Instead of learning several different programs (which causes you to spend even more time training staff), they’ll only need to familiarize themselves with a single system — with a single sign-in. Staff can move more quickly and make fewer mistakes.
- More efficient corrections. When data is entered — and corrected, if needed — in one convenient place, information stays up to date, accurate, and consistent.
- Synchronized workstations. All workstations work within the same platform, making referencing data from EHRs like patient forms, x-rays, or prescriptions easier.
3. Data Security: Better Safe Than Sorry
Mistakes happen, but the repercussions can be serious. Because fewer errors occur when everything’s centralized in one system, information is less likely to slip through the cracks and into the wrong hands.
- Access monitoring. When using an integrated practice management solution, your data will always be secure. Access restrictions identify who is logging in, their time of access, and their location when they do it. Any bad actors are trackable, and patient information is protected.
- Fewer security breaches. Since information is easier to keep up with, you’ll see fewer clerical errors that can cause security breaches. This is particularly noteworthy given that breaches contribute significantly to healthcare data leakage.
- Less oversharing. In everyday practice, online intake forms give patients the opportunity to check themselves in, reducing the risk of accidentally sharing patient data in the waiting room.
4. Cost Savings
Why pay for multiple systems when there’s a comprehensive solution available? From labor expenses to quicker payment, a unified practice management system can improve your bottom line.
Here’s how.
- Less administrative expense. With fewer mistakes across numerous systems, you won’t have to account for the extra labor needed to fix admin issues.
- Cut your subscription costs. You’ll save on the mounting IT and subscription costs required to run multiple practice management systems.
- Faster claims. Having more convenient access to data can improve cash flow and increase revenue. The ability to submit claims more quickly allows for faster submissions and payments.
- Fewer revenue delays. If failed patient payments are returned, you can resubmit them sooner rather than later. Integrated payment processing software can ensure that payments aren’t delayed for months.
5. Improved Patient Experience
There’s more to patient satisfaction than sending patients on their way with treatments for their health concerns. Having an organized system that stores information in one place can go a long way toward making them happier.
With a unified practice management system, you’ll experience:
- Better patient engagement. The prevalence of social media and online reviews in the healthcare industry has significantly increased the importance of patient satisfaction for healthcare practices. To sustain your practice, you need to pivot to meet these expectations.
- Smoother appointments. With your integrated practice management system and EHR, patients can book appointments online and access their records from anywhere to prepare for appointments beforehand, alleviating some anxiety.
- Modern convenience. Your patients will also benefit from the convenience an integrated system offers them. In addition to making their own appointments, it’s easier for them to fill out and update forms from anywhere at any time, eliminating the need to call your office.
- Easier record transfer. If your patients move away or switch to a different practice, they don’t have to wait for you to scan and fax or mail their records — you can quickly transfer their information to a new provider.
Experience the Benefits of a Single Practice Management Solution with PracticeQ
With integrated, multi-purpose practice management software, there’s little to hold you back from achieving your practice’s goals. A more successful practice is attainable with unified workflows, financial sustainability, happier patients, and efficient operations.
PracticeQ, a fully customizable healthcare forms solution, packages your practice’s entire intake process and billing into one efficient software. With its available EHR integrations and API, PracticeQ eliminates paper, streamlines the reception area, and safeguards patients’ data. Our proven, effective platform saves practices money while giving them the tools to deliver better-quality care.
You’ve already made big changes, like switching to digital practice management software. However, the real improvements are in integrating your EHR with a forms solution like PracticeQ.
Ready to see how PracticeQ can upgrade your workflow? Start a free trial today!
Brooks-LaSure, C. (2021, December 8). Interoperability and the Connected Health Care System | CMS. U.S. Centers for Medicare & Medicaid Services. https://www.cms.gov/blog/interoperability-and-connected-health-care-system
Healthcare data breach statistics. (2022). HIPAA Journal. https://www.hipaajournal.com/healthcare-data-breach-statistics/
HealthIT.gov. (n.d.). Medical Practice Efficiencies & Cost Savings. HealthIT.gov. https://www.healthit.gov/topic/health-it-and-health-information-exchange-basics/medical-practice-efficiencies-cost-savings
Rolfe, D. (2017, November 1). The Business Of Healthcare: How Patient Satisfaction Plays A Role. ACOEP RSO. https://acoep-rso.org/the-fast-track/the-business-of-healthcare-how-patient-satisfaction-plays-a-role/