Terms and conditions of use

IntakeQ US, LLC, also doing business as IntakeQ, is a Delaware limited liability company. In consideration for permitting you access to our website and online services and other good and valuable consideration, you agree as follows:

These terms and conditions (the "Terms") form a legally binding agreement governing your access to and use of IntakeQ US, LLC doing business as IntakeQ (“IntakeQ”, “we", "us" or "our"), including our  website located at https://intakeq.com (the "Website"), and our software, applications, products, services, features, content, and related offerings (collectively, the “Service”), whether  hosted by us or on external servers, domains and subdomains, including domains, websites, or environments owned or operated by third parties. In some cases, customers may embed or use portions of the Service, including widgets, forms, and integrations, on their own websites, applications, or platforms.

IN THESE TERMS, THERE ARE PROVISIONS WHICH LIMIT OUR LIABILITY AND IMPOSE OBLIGATIONS ON YOU. YOU MUST REVIEW THESE TERMS, ALONG WITH ANY POLICIES INCORPORATED BY REFERENCE HEREIN, BEFORE USING THE WEBSITE AND SERVICE.

BY ACCESSING OR USING OUR WEBSITE OR SERVICE, YOU, THE USER ("YOU" OR "YOUR"), REPRESENT AND WARRANT THAT:

1. YOU ARE OF THE AGE OF MAJORITY; IN THE JURISDICTION IN WHICH YOU RESIDE;

2. YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS;

3. YOU WILL ACCESS AND USE THE WEBSITE AND SERVICE ONLY AS PERMITTED UNDER APPLICABLE LAWS AND REGULATIONS,  INCLUDING, WITHOUT LIMITATION, APPLICABLE PRIVACY, AND HEALTHCARE LAWS .

4. IF YOU ARE ACCESSING OR USING THE WEBSITE OR SERVICE ON BEHALF OF A COMPANY, ORGANIZATION,  OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS.

IF YOU ARE NOT OF THE AGE OF MAJORITY OR DO NOT AGREE TO THESE TERMS, PLEASE STOP USING THE WEBSITE AND SERVICE.

IF YOU ACCESS OR USE THE WEBSITE AND/OR SERVICE ON BEHALF OF, OR AS AN EMPLOYEE, CONTRACTOR, OR REPRESENTATIVE OF AN ORGANIZATION (INCLUDING A CORPORATION, TRUST, LIMITED LIABILITY COMPANY, TRUST PARTNERSHIP, OR OTHER LEGAL ENTITY), YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT ORGANIZATION TO THESE TERMS. IN SUCH CASE, THE TERMS "YOU" AND "YOUR" REFER TO BOTH YOU INDIVIDUALLY AND THE ORGANIZATION. BOTH YOU AND THE ORGANIZATION AGREE TO BE  LEGALLY BOUND BY THESE TERMS.

AMENDMENTS

AS OUR WEBSITE AND SERVICE CONTINUE TO CHANGE, WE MAY, AT ANY TIME, REVISE THESE TERMS AND OUR POLICIES BY UPDATING THIS PAGE OR THE PAGE HOSTING THE RELEVANT POLICY. THE DATE OF THE LAST VERSION OF THESE TERMS IS POSTED ABOVE. AS YOU ARE BOUND BY THESE TERMS EACH TIME YOU VISIT OUR WEBSITE OR

USE OUR SERVICE, YOU ARE RESPONSIBLE FOR PERIODICALLY

REVIEWING THE AMENDMENTS TO THESE TERMS AND YOU ARE DEEMED TO HAVE ACCEPTED AND AGREED TO SUCH AMENDMENTS BY ACCESSING AND USING THE WEBSITE AND SERVICE AFTER SUCH AMENDMENTS HAVE BEEN POSTED. IF YOU DO NOT AGREE WITH THE AMENDMENTS, YOU SHALL IMMEDIATELY STOP ACCESSING THE WEBSITE AND SERVICE AND TERMINATE YOUR ACCOUNT, SUBJECT TO THE TERMS PROVIDED FOR HEREIN. WE MAY ALSO UNDERTAKE TO SEND YOU NOTICE OF ANY CHANGES TO THE TERMS OR POLICIES.

PRIVACY

WE USE YOUR PERSONAL, HEALTH AND BUSINESS INFORMATION IN ACCORDANCE WITH OUR PRIVACY POLICY (WHICH IS INCORPORATED BY REFERENCE) AND THESE TERMS. BY USING THE WEBSITE AND SERVICE, YOU CONSENT TO SUCH PROCESSING AND REPRESENT AND WARRANT THAT ALL INFORMATION PROVIDED BY YOU IS ACCURATE AND LAWFULLY OBTAINED.

TO THE EXTENT YOU PROVIDE US WITH PERSONAL AND HEALTH INFORMATION OF THIRD PARTIES AND/OR MINORS, YOU REPRESENT AND WARRANT THAT YOU HAVE THE LAWFUL AUTHORITY TO PROVIDE US WITH SUCH INFORMATION AND HAVE COMPLIED WITH ALL APPLICABLE LAWS, RULES AND REGULATIONS WHETHER DOMESTIC OR FOREIGN.

FOR MORE INFORMATION ON HOW WE HANDLE PERSONAL INFORMATION AND DATA, PLEASE VISIT OUR PRIVACY POLICY.

Our Service and its Use

Our Service permits service providers to:

Create, distribute and manage electronic forms, questionnaires, consents, and related documents for clients, prospects, customers, and patients;

Create and embed booking widgets, and scheduling tools on websites, applications, or other platforms to facilitate appointments and interactions between service providers and their customers or patients;  

Create and use messaging, document sharing, intake, workflow, automation, and communication tools to interact with customers, prospects and patients;

Utilize integrations, APIs, artificial intelligence-enabled features, transcription, documentation, automation, and other functionality made available through the Service from time to time; and

Access and use other products, features, functions, and services offered by us from time to time.

Information collected, processed, transmitted, and stored through the Service, including forms, booking information, documents, transcripts, online messages and other information is hosted by Microsoft Azure. You can learn more about Microsoft Azure by visiting their website. We use different third-party providers to facilitate the scheduling, electronic and SMS messaging process. If you have any questions about our Service, please contact us.

In different scenarios, our Service sends commercial electronic messages, including emails and SMS/text messages to email addresses and phone numbers you upload to the Service. You are solely responsible for all such messages that are sent using our Service.

Whether you are a service provider paying for our Service, a user, client, prospective client, patient or prospective patient of a service provider, these Terms and all policies incorporated by reference apply to you.

AI FEATURES

Customer acknowledges that the Service may include artificial intelligence features ("AI Features"), including AI Scribe, AI Form Builder, and other AI-enabled functionality. AI Features may process conversations, recordings, documents, forms, questionnaires, consent forms, prompts, and other user-provided content ("Input") and generate transcripts, questionnaires, consent forms, recommendations, and other outputs ("Output"). Input is stored temporarily for the purpose of processing and generating Output and may be deleted following processing. We may impose technical or usage limits, including but not limited to session duration, storage, and monthly usage. These limits may change from time to time to ensure system performance, compliance, or fair use.

Customer represents and warrants that it has all rights, licenses, and permissions needed to provide Input to the Service and to permit our use and disclosure of Input through performance of services through AI Features. Customer is solely responsible for (a) obtaining all necessary consents and permissions from patients and other recorded parties in compliance with applicable law; (b) providing all legally required notices and disclosures regarding the recording of conversations; (c) complying with all applicable federal, state, and local privacy and recording laws; (d) reviewing and verifying the accuracy of the Input and the Output; and (e) evaluating and making all clinical decisions.

Customer acknowledges that due to the nature of machine learning, Output may not be unique, and the Service may generate the same or similar Output to Customer and other users. The Output is intended for informational purposes only and is not a substitute for professional judgment or medical advice.

The Service utilizes automated transcription and language-processing technologies, which are subject to limitations and potential inaccuracies. Output may contain errors in grammar, syntax, numerical data, and spelling. We do not guarantee that transcriptions are error-free or suitable for any particular purpose.

The Service does not evaluate tone, context, or speaker intent and does not provide diagnosis, treatment, or clinical decision-making. Customer assumes full responsibility for the interpretation and use of all Output, and we disclaim all liability arising from reliance on the Output.

To the extent AI Features process protected health information, such processing is subject to any applicable agreements between the parties. Third-party AI providers engaged by us process protected health information solely to deliver the requested functionality and are prohibited from using such information for independent purposes.

Representations and Warranties Made by You, as a Service Provider

If you are a service provider using our Service, you represent and warrant that:

You have the lawful authority, under all applicable laws that govern you, to collect, store and use the personal and health information you collect via the Service;

You will only use our Service in accordance with all applicable laws, rules, regulations and our Acceptable Use Policy;

You have the consent of each data subject, including without limitation any client, prospect, customer, patient and whomever else

you send electronic messages to or record through the Service to collect, store and use their personal and health information. Such consent: (a) must be the express consent of the relevant individual; (b) must be knowledgeable and informed consent; (c) must relate to the information you collect; and (d) must not be obtained through deception or coercion;

You will only send electronic messages to your clients, prospects, customers, patients and whomever else you engage on the Service in accordance with both domestic and international anti-spam laws and all other applicable laws. You shall not send unsolicited commercial electronic messages via the Service.

Terms Applicable only to Service Providers

If you are a service provider, you further agree that:

Unless arising from our gross negligence, you accept full responsibility and liability for any damages, penalties or fines arising from the collection, storage, use, misuse, loss or theft of any personal or health information you collect and store via our Service from your clients, prospects, customers, patients and whomever else you collect information from or engage with on the Service or elsewhere;

You are responsible for ensuring you enter the appropriate agreements and seek the appropriate consents from your clients, prospects, customers, patients and whomever else you engage or send electronic messages to on the Service. In those agreements, you shall ensure that you have consent to permit us to collect and store their personal and health information on your behalf, as an IT service provider, and specify to them that you are using our intake, messaging, document sharing and scheduling, and AI enabled services. Without limiting the foregoing, you agree to have in place all required privacy policies for the collection, storage and use of personal and health information;

To the extent you rely on our Service to enter into any agreements electronically with your clients, prospects, customers, patients and whomever else you engage, it shall be your obligation to ensure such electronically formed agreements are permissible and binding under applicable laws;

We are not your agent. Our Service merely facilitates your intake, scheduling, messaging, document sharing, AI-assisted documentation, transcription and contracting process with your clients, prospects, customers, patients and whomever else you send electronic messages and agreements to. You will need to ensure that you have your own terms and conditions, privacy policy or other terms which may apply to your relationship with such third parties;

You will advise your clients, prospects, customers, patients and whomever else you collect information from or engage with on the Service, at the first reasonable opportunity, if you have any reason to believe their personal health information handled by you on our Service is stolen, lost or accessed by an unauthorized person; and

You will promptly respond to inquiries from any third party, including prospects or patients about your information practices, requests for access or correction of records and complaints about your information practices.

You shall at all times keep IntakeQ updated of the representative or person with authority for both contact purposes and requests you may make to IntakeQ.

Terms Applicable to all End-Users

Without limiting the application of these Terms to all users, if you are an end-user accessing our Service or providing your personal or health information via our Service, you agree, represent and warrant that service providers are authorized to use our Service, including any AI-enabled features made available through the Service,  to collect, process, store and use your personal and health information. You further agree that you will only use our Service in accordance with our Acceptable Use Policy.

Establishing an Account

You may browse the public facing sections of our Website and Service without establishing an account or providing us with any personal or health information. However, to establish an account or use certain functions of the Service, you will be required to provide certain personal information as set out in our Privacy Policy and as indicated in these Terms and on the Service.

Whether you signed up for free, paid for account access, or pay for account access or products and services hereinafter, you agree that access to your account or use of the Service constitutes good and valuable consideration in exchange for agreeing to these Terms, our Privacy Policy and all other documents or policies incorporated by reference.

Upon establishing an account or using our Service, we hereby grant you a worldwide, non-transferable, non-exclusive license to access the Service in accordance with these Terms but reserve the right to revoke said license and your access to our Website and Service without cause or justification.

On your request, and subject to applicable laws, we will delete your account information, including any personal or health information uploaded to the Service.

Account Not Transferable, Updating Your Account & Security

If you establish an account with us, access to your account is not transferable and is only intended for the individual or entity that established the account. Upon setting up an account you will be required to create a username and password. In some instances, a service provider may establish an account for an end-user and provide a password or email you a link to create your own. You are responsible for safeguarding the password you use to access the Website and Service, and you agree not to disclose your password to any third party. You agree you are responsible for any activity on your account,

whether or not you authorized that activity. You agree to immediately notify us of any unauthorized use of your account.

You understand that the technical processing and transmission of the Website and Service, including your content, may involve transmissions over various networks and devices. While we take reasonable administrative , technical, and physical measures to protect your data, personal information and health information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Prices are an Invitation to Make an Offer

Where prices are listed on the Website and Service, they are subject to change without notice. Such prices shall be deemed to be an invitation to make an offer and are subject to acceptance by us. Even in the event of an automated acceptance by us, you agree that we shall have the opportunity to review and accept such orders or subscriptions.

Additional terms including, but not limited to, price, tax, account access and payment are specified on the Website and/or the Service. Those terms, as amended from time to time, are hereby incorporated by reference and form part of these Terms. If any information or terms posted to the Website or Service concerning price, tax or discounts are posted in error, we reserve the right to amend those terms. Misprints, errors, omissions (including incorrect product specifications) or other errors may sometimes occur. We reserve the right to:

Correct any error, inaccuracy or omission on the Website or Service at any time without prior notice or liability to you or any other person;

Change, at any time, the prices, fees, taxes, charges and specifications, any promotional offers and any other content without any notice or liability to you or any other person; and

Reject, correct, cancel or terminate any subscription, including accepted subscriptions for any reason.

Taxes

You agree to pay any and all sales taxes, whether domestic or foreign, applicable to these Terms or arising in any way from your account and access to and use of the Website and Service or the purchase of products or services from us or third parties.

ACCEPTANCE OF RISK AND DISCLAIMERS

EVERYTHING ON OUR WEBSITE AND PROVIDED AS PART OF OUR SERVICE OFFERING IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY.

YOU AGREE THAT, WHILE WE STRIVE TO HAVE ERROR FREE AND UNINTERRUPTED SERVICE, WE DO NOT GUARANTEE THE ABSENCE OF INTERRUPTIONS NOR SHALL YOU HOLD US LIABLE FOR ANY DAMAGE SUCH INTERRUPTIONS MAY CAUSE.

YOU ACKNOWLEDGE THAT WE USE THIRD PARTY CLOUD BASED STORAGE, SERVERS AND COMMUNICATION PROVIDERS, AND OTHER SERVICE PROVIDERS AS FURTHER SET OUT IN OUR PRIVACY POLICY. WHILE WE TAKE REASONABLE MEASURES TO SECURE YOUR DATA, INCLUDING YOUR PERSONAL AND HEALTH INFORMATION ,WE CANNOT GUARANTEE THE SECURITY OF YOUR DATA.

Disclosure Pursuant to Court Order, Subpoena or Other Legal Process

We reserve the right to provide your content, documents, messages and information (including, but not limited to, your personal, health and business information) uploaded or collected by our Website or Service to third parties if required by law (such as in response to a subpoena, court order or other legal process in any jurisdiction), and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter.

If we are required by law to make any disclosure of your content or personal or business information, we may (but are not obligated to) provide you with written notice (to the extent permitted by law) prior to such disclosure so that you may take appropriate action.

We also operate the Websites and Service in conjunction with our independent contractors. Our independent contractors may have access to your personal and health information in providing services to us or providing you with access to the Website and Service. We may use a variety of service providers, employees and servers in locations both inside and outside of the United States, which may make your personal information the subject of foreign laws and foreign legal proceedings.

To the extent permitted by law, without limiting the generality of this section, or any other section limiting our liability, you agree that we shall not be responsible for the acts or omissions, including the negligent acts or omissions, of our independent contractors or third-party service providers.

LIMITATION OF OUR LIABILITY

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE, HOWSOEVER CAUSED, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, REGARDLESS OF LEGAL THEORY AND WHETHER OR NOT WE HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER THOSE DAMAGES WERE FORESEEABLE OR NOT.

IN ADDITION, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT IN NO CIRCUMSTANCES SHALL THE AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO OR IN ANY WAY ARISING FROM THE USE OF OUR WEBSITE OR SERVICE, OR IN ANY WAY RELATED TO THESE TERMS, EXCEED THE GREATER OF: (A) THE

AMOUNTS PAID BY YOU (IF ANY) TO US, OVER THE PRECEEDING TWO

(2) MONTHS AND (B) ONE HUNDRED DOLLARS ($100).

YOU AGREE AND ACKNOWLEDGE THAT ACCESS TO OUR WEBSITE AND SERVICE, AND IF YOU ARE A PAYING USER, THE FEES PAID BY YOU REFLECTS THE ALLOCATION OF RISK SET FORTH IN THESE TERMS AND THAT WE WOULD NOT ENTER INTO THESE TERMS OR GRANT ACCESS TO THE WEBSITE OR SERVICE WITHOUT THESE RESTRICTIONS AND LIMITATIONS ON OUR LIABILITY.

Indemnification And Hold Harmless

You agree to indemnify us, our affiliates, employees, shareholders, directors, agents, representatives and contractors, and to defend and hold each of them harmless, from any and all claims and liabilities (including reasonable legal fees) which arise from, (i) your violation of these terms, or any policy incorporated by reference; (ii) your violation of any third party right; (iii) any breach of a representation or warranty made by you to us, either in these terms, privacy policy or otherwise; or (iv) any claim for damages suffered by you, or any of your employees, contractors, users, patients, prospects or customers.

Proprietary Rights

Our Website and Service contain open source and public domain content, licensed content as well as proprietary content owned by us and by third parties. You are not permitted to copy or distribute any content (including but not limited to text, images, trademarks, videos and audio) on the Website or Service without the express consent of the owner. All other contents of the Website and Service including, but not limited to, the computer code, is the property of IntakeQ and/or our independent providers of content ("ICPs") with all rights reserved.

Without limiting the generality of the foregoing, you are not permitted to use any trademark or trade name of IntakeQ, including our logo, without our express permission.

Your Content

Our Website and Service permits you and other users the ability to upload and post content ("User Content") to the Service. We do not pre-screen User Content uploaded or posted to the Website or Service by you or other users. You hereby grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any of your User Content that you post or upload to the Service in order to facilitate the ordinary use of the Service.

In addition to our Acceptable Use Policy, you agree not to use the Service in any manner which may infringe copyright or other intellectual property rights of any third party or in any manner which is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or in violation of these Terms.

We may, but have no obligation to, remove content and accounts that we determine in our sole discretion to be unlawful, damaging, or violate any third party's intellectual property rights, these Terms or any policy incorporated by reference herein.

Property and Feedback

All rights, title and interest in and to the Website, Service and their contents or components are and will remain the exclusive property of IntakeQ, our ICP’s and licensors, including all Intellectual Property Rights (as defined below), even if we incorporate any of your Feedback (as defined below) into subsequent versions.

The Website, Service and their contents are protected by copyright, trademark and other laws of the United States and foreign countries. Except as expressly permitted in these Terms, you may not reproduce, modify or prepare derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Website, Service or their contents. You may not copy or modify the code used on the Website or Service.

All feedback, comments, and suggestions for improvements (the "Feedback") that you provide to us, in any form, will immediately become our sole and exclusive property. You hereby irrevocably transfer and assign to us and agree to irrevocably assign and transfer to us all of your right, title, and interest in and to all of your Feedback, including all worldwide patent rights (including patent applications and disclosures), copyright rights, trade secret rights, and other intellectual property rights (collectively, the "Intellectual Property Rights") therein.

At our request and expense, you will execute documents and take such further acts as we may reasonably request to assist us in acquiring, perfecting and maintaining Intellectual Property Rights and other legal protections for your Feedback. You will not earn or acquire any rights or licenses in the Website, Service or their contents or in any of our Intellectual Property Rights on account of these Terms or your performance under these Terms.

Terms Apply to API Client Providers and Users

We may permit the use of our Application Programming Interface ("API") to certain individuals and businesses (an "API Provider"). If you are an API Provider or if you are accessing our Service, data and information from an API Client hosted on a separate web domain, you agree that these Terms shall be binding on you.

Copyright Notice

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on our Website or Service, please notify our copyright agent at hello@intakeq.com. While we take no responsibility for any user who breaches your copyright or other intellectual property rights, we may, in our sole discretion and without liability, undertake to attempt to contact the infringer on your behalf and/or cancel the infringer's account.

Linked Sites

Whether or not we are affiliated with sites or third-party vendors that may be linked to our Website or Service, we are not responsible for their content (the "Linked Sites"). The Linked Sites are for your convenience only and you access them at your own risk. We and other users provide links and references to material on other websites not owned or operated by us. Links found on our Website or Service are not an endorsement and we do not represent or warrant the accuracy or truth of the contents of information found on said websites. You access those links and corresponding sites at your own risk.

We may also permit the use of our widgets and forms on third party websites. In doing so, we do not endorse or accept any liability for any of the contents of such third-party websites.

Contests

From time to time, we may make contests available to users of the Website and Service. All contests are governed by these Terms and the applicable contest rules (“Contest Rules”). By participating in a contest through the Website or Service, you signify your agreement and acceptance of these Terms and the applicable Contest Rules.

Law of the Contract (Governing Law) and Jurisdiction.

These Terms, all documents incorporated by reference and your relationship with us shall be governed by, construed and enforced in accordance with the laws of the State of Delaware, U.S.A. (and any U.S. federal laws applicable therein) as it is applied to agreements entered into and to be performed entirely within such State.

You hereby agree to irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of Delaware (including the Federal courts as applicable therein) to settle any disputes arising out of or in any way related to these Terms, all documents incorporated by reference and your relationship with us.

Severability

If any provision of these Terms are found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Where a provision in these Terms is found to be unlawful, void or for any reason unenforceable, a lawful or enforceable term which best reflects the intention of the provision, as originally drafted, shall substitute.

No Construction Against Drafter

If an ambiguity or question of intent arises with respect to any provision of these Terms, the Terms shall be construed as if drafted jointly by the parties and no presumption or burden of proof will arise favoring or disfavoring either party by virtue of authorship of any of the provisions of these Terms.

Waiver of Class Proceedings and Trial by Jury

To the extent permitted by law, you hereby waive your right to participate in any class action lawsuits against us, our contractors, employees, shareholders, successors, assigns and directors. To the extent permitted by law, you further waive any right to a trial by jury, should such a right exist, in relation to any legal dispute connected to or in any way arising out of these Terms.

Incorporation by Reference

All policies referred to in these Terms or anywhere on our Website or Service are hereby incorporated by reference, including but not limited to our Privacy Policy and Acceptable Use Policy.

Termination

Though we would much rather you stay, you can stop using our Website and Service at any time. Please contact us to learn more about cancelling your account. We reserve the right to suspend your

account or access to our Website or Service at any time, with or without cause, and with or without notice.

Your cancellation, suspension or termination of access to our Website or Service shall not terminate these Terms. In particular, and without limiting the generality of the foregoing, any provision concerning the limitation of our liability, your indemnification obligations, settling disputes (including the jurisdiction and choice of law) shall remain binding.

Refunds

As we are a service-based business, refunds are granted only in limited circumstances. You may be eligible for a refund if you are dissatisfied with the Service. Any refund, if granted, will be limited to  your most recent monthly subscription payment to IntakeQ. All refunds are granted at our sole discretion, and that all other payments are non-refundable.

Assignment of these Terms

These Terms shall enure to the benefit of and be binding upon the parties and their respective successors and permitted assigns. You agree that we may assign these Terms to any successor or assignee, whether pursuant to the purchase of our Website and Service, the transfer of control of IntakeQ, or otherwise.

Right to Seek Injunction

Violation of these Terms may cause us irreparable harm and, therefore, you agree that we will be entitled to seek extraordinary relief including, but not limited to, temporary restraining orders, preliminary injunctions and permanent injunctions without the necessity of posting a bond or other security, in addition to and without prejudice to any other rights or remedies that we may have for a breach of these Terms.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Other Terms

While using your account with us or using our Website and Service, you may be required or by your actions may be deemed, to consent to the terms of agreements provided by certain third-party service providers, including but not limited to, payment processors, social media login account providers (Facebook, Twitter, Google, Yahoo etc.), credit card companies and banks. You agree that nothing in those agreements shall, in any way, alter these Terms or your obligations hereunder.

Any new features that augment or enhance the Website or Service, including new versions, products, services, tools, resources, integrations, APIs, and AI Features, shall be subject to these Terms.

Continued use of the Website and Service after any such changes shall constitute your consent to such changes.

Entire Agreement

This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing, signed by a duly authorized representative of IntakeQ.

HIPAA Compliance Terms

Some clients handle electronic protected health information subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

If you are subject to HIPAA, prior to using the Service to collect, store, transmit, process, or otherwise handle protected health information (“PHI”), including through any AI Features, you must notify IntakeQ and enter into a Business Associate Agreement (“BAA”) in the form provided by IntakeQ. You are solely responsible for determining whether you are subject to HIPAA and for complying with all applicable healthcare privacy and security requirements.